TravelInsurance4less claims charter

From the moment you first receive a quote right through to submitting a claim, we want to ensure that you receive quick, efficient and hassle-free service. If you need to make a claim, our Claims Charter guarantees that:

  • Your claim will be acknowledged within seven working days.
  • Your claim will be finalised and dispatched within ten working days, providing that all the essential documentation has been received and is satisfactory.
  • Your claim will be looked after by an appointed claims assistant who will be fully responsible for all aspects of your claim on a daily basis.

    If your claim is not valid under the terms and conditions of the insurance, we will provide a clear explanation for the reasons.